Privacy Policy
This Privacy Policy explains how Jhih Cheng Non-Woven ("we", "us", "our"), a non-woven fabric manufacturer based in Tamsui, New Taipei City, Taiwan, collects, uses, and protects information submitted through this website, including inquiry forms, RFQ (Request for Quotation) submissions, and direct email or phone contact. It applies to visitors, prospective buyers, converters, and trading partners who interact with our sales and technical support channels.
We serve buyers in industrial filtration, medical/hygiene, and automotive interior industries worldwide. Because most inquiries involve technical specifications, order volumes, and company contact details, we treat the information you share with the same operational discipline used in our ISO 9001 and IATF 16949:2016 quality management systems: information is recorded, traceable, and limited to what is needed to respond to your request.
Information We Collect
When you contact us through the website contact form, email, or phone, we may collect the following categories of information:
- Business contact details: company name, contact person, job title, email address, phone number, and country/region.
- Inquiry content: product interest (e.g., needle-punched, spunlace, PP spunbond, lining fabric, or stitch-bonded non-woven), target specifications (basis weight, width, finish requirements such as acrylic bonding, flame retardant, or water-repellent treatment), and estimated order volume.
- Technical files you choose to upload, such as drawings, sample specifications, or CPK/quality requirement documents, for the purpose of preparing a quotation or feasibility assessment.
- Basic website usage data (e.g., pages visited, browser type) collected through standard analytics tools, used only to understand which product pages are of interest to buyers.
We do not knowingly collect sensitive personal data such as national ID numbers, financial account details, or health information. If such information is inadvertently included in an attachment, we will delete it upon request.
How We Use Your Information
Information submitted through this website is used exclusively for business purposes directly related to your inquiry:
- Preparing quotations for products such as stitch-bonded non-woven (produced on our 20 Karl Mayer Maliwatt lines), needle-punched, spunlace, or PP spunbond fabric.
- Evaluating custom development requests, including fiber blend, weight range, and post-treatment options (acrylic hardening, flame retardant, water-repellent finishing).
- Coordinating sample shipment, batch consistency testing, and traceability records tied to your order, consistent with our IATF 16949:2016 traceability requirements for automotive-grade materials.
- Following up on RFQs, providing technical support, and maintaining records for GRS (Global Recycled Standard) chain-of-custody documentation where applicable to your order.
We do not use inquiry data for unrelated marketing campaigns without your consent, and we do not sell contact information to third parties.
Data Sharing and Third Parties
As a manufacturer working directly with converters and industrial buyers, we limit data sharing to what is operationally necessary:
| Recipient | Purpose |
|---|---|
| Logistics and freight forwarders | Arranging sample or bulk shipment, customs documentation for export |
| Quality/certification auditors | ISO 9001, IATF 16949:2016, and GRS traceability verification when your order requires it |
| D-U-N-S business verification | Confirming company legitimacy for new B2B accounts where required |
| IT/hosting service providers | Operating this website and storing inquiry records securely |
We do not share your information with unrelated third parties for their own marketing purposes. Any cross-border data transfer (for example, to logistics partners outside Taiwan) is limited to information necessary for shipment and customs clearance.
Data Retention and Security
Inquiry and quotation records are retained for as long as necessary to fulfill orders, respond to follow-up questions, and comply with our quality traceability obligations under IATF 16949:2016 — typically for the duration of the business relationship plus a reasonable retention period for audit purposes. Records with no further business activity are periodically reviewed and removed.
Access to stored contact and inquiry data is restricted to sales, technical support, and quality personnel directly involved in handling your account. Our facility in Tamsui, New Taipei City, applies standard access controls to digital and physical records consistent with our quality management procedures.
Your Rights
You may contact us at any time to:
- Request a copy of the contact or inquiry information we hold about you.
- Ask us to correct inaccurate contact details.
- Request deletion of your inquiry record where there is no active order, quotation, or legal/quality traceability obligation requiring retention.
- Withdraw consent for non-essential communications, such as newsletters, while retaining the ability to submit new RFQs at any time.
To exercise any of these rights, please use the contact form on this website and specify your request. We will respond within a reasonable timeframe, typically aligned with our standard inquiry response time.
Changes to This Policy
As our certifications, product lines, or contact processes evolve — for example, changes to our 20-line stitch-bonded production capacity or new post-treatment services — we may update this policy to reflect current practice. The most recent version will always be posted on this page.